At Direct Pillow, LLC, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help.
Returns:
- We accept returns within 30 days of the original purchase date.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Proof of purchase is required for all returns.
- To initiate a return, please contact our customer service team at [insert contact information]. They will provide you with instructions on how to return the item.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to the original method of payment within [insert number] business days.
- Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to a defect or error on our part.
Exchanges:
- If you received a defective or damaged item, please contact us immediately to arrange for an exchange.
- We will replace the item free of charge and cover the shipping costs for the return and exchange.
Cancellation:
- If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped.
- Once an order has been shipped, it is subject to our standard return policy.
Contact Us:
- If you have any questions about our return and refund policy, or if you need assistance with a return, refund, or exchange, please don't hesitate to contact our customer service team at [insert contact information]. We are here to help you.
Please review our full Terms and Conditions for additional information regarding returns, refunds, and other policies. Thank you for choosing Direct Pillow, LLC.